Customer Experience Measurement
Automate customer experience measurement (NPS, CSAT, CES) to formulate strategies for growth
Customer experience is the lifeblood of many businesses.
Our solution provides value-added and automated consumer experience (CX) measurement-based growth that uses various strategic parameters.
- Net Promoter Score (NPS) - How likely are you to recommend this product or service?
- Customer Satisfaction Score (CSAT) - How satisfied are you with this product or service?
- Net Easy Score (CES) - How easy was it to complete this task /action?
Understanding the customer journey, and rating customer loyalty are of pivotal importance to a growth strategy.
We offer diverse domain experience across sectors like Travel & Hospitality, BSFl, Automotive, Pharma, and other service-oriented businesses in the efficient implementation of this solution. Thus, helping our clients’ businesses improve customer experience, leading to customer retention, and customer loyalty, thus maximizing lifetime value (LTV).
The components of this solution
AI/ML based Driver / Sentiment Analysis
Our solution, using Al - ML-based deep sentiment analysis, uncovers actionable insights in real-time and makes it possible to decipher customer sentiments and emotions behind textual comments and feedback via social media, surveys, and customer service interactions and helps proritise the key drivers which needs to be managed for better customer response and affinity.
Automated triggers for negative feedback
Alerts for negative customer experiences in real-time to take corrective actionsand handle hot tickets
Seamless integration into any existing system
Using APIs , we can integrate into any existing system and be able to enhance what you may already have . Our solution can cater to a diverse customer base regardless of their location and language
Customer Journey tracking & Feedback Management System
We help you track Customer Journeys and manage customer churns better.Our systems enable companies to systematically collect, analyse, and act on customer feedback tailored to their needs
Real-time Dashboards
With real-time data at your fingertips, you can track the key customer metrics to quickly identify trends and issues
What to Expect?
